Economic Mobility Services Manager

September 1, 2023

The Economic Mobility Services (EMS) Manager is a member of the Economic Opportunity leadership team and is responsible for managing EMS programming. EMS works side-by-side with women and their children throughout Tarrant County to disrupt the cycle of poverty by providing comprehensive economic mobility services that increase financial well-being, with a trauma-informed, two-generational coaching approach. Primary responsibilities of the EMS Manager include supervising the Economic Mobility Services staff, developing, and maintaining community partnerships, ensuring funding contract requirements are met, and managing EMS data within the agency’s database.

RESPONSIBILITIES

• Manage the Economic Mobility Services programs with the goals of improving financial well-being, with a trauma-informed and two-generation approach.
• Ensure services are delivered in a manner consistent with the agency strategic plan, Cycles of Well-Being model, annual operating plan, logic model and funding contract requirements. Ensure that programming aligns with evidence-based interventions.
• Monitor programming to ensure requirements are met and alert the Director for Economic Opportunity about any potential issues of financial concern, contributing factors, and problem-solving when challenges are encountered.
• Hire, train and supervise EMS staff, communicating effectively and timely with staff to ensure they are aware of organizational goals and objectives, budgetary needs, and performance expectations.

• Ensure program participants are treated as experts in their own lives and are actively engaged in all aspects of service planning and decision-making directly impacting their lives and receive high-quality trauma-informed services.
• Develop and manage external community partnerships, including partners who offer job skills training, workforce development support, and financial literacy opportunities, in accordance with the department’s community partnership strategy.
• Coordinate and conduct assessments, making referrals to appropriate EMS, CTL, or community resources, manage all coaching assignments.
• Act as a superuser for the agency’s database and provide database support for the EMS department.

EDUCATION AND EXPERIENCE

• Bachelor’s degree is required, in related field.
• Minimum of two years of relevant management and supervisory experience required.
• At least two years of experience working with moderate to low income individuals required.
• Financial coaching certification is a plus.

KNOWLEDGE, SKILLS, ABILITIES

• Build and maintain relationships with agency professionals within CTL and with external agency representatives and partners. 
• Have a deep understanding of, and demonstrated commitment to, diversity, equity, and inclusion.
• Manage multiple demanding tasks simultaneously. Prioritize and coordinate projects effectively to meet agency needs.

• Demonstrate clear and effective oral and written communication.
• Demonstrate strong, creative, strategic, and analytical thinking skills.
• Deal with sensitive situations in a non-threatening, professional, and supportive manner; show initiative to see what needs to be done and willingness to do it; demonstrate a strong work ethic and commitment to working well with others. 
• Knowledge of Windows operating system and Office products, including Microsoft Word, Excel, and Outlook and to use them.  Ability to learn and use any other software programs or applications needed in the operations of programs for data collection and reporting. 

Please send your resume with salary requirements to bjoe@transforminglives.org